Frequently Asked Questions
Everything you need to know about shopping with Orange Sherbet.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for specific garment measurements.
Do you offer international shipping?
Yes, Orange Sherbet ships worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on the destination country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna for buy-now-pay-later convenience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer support team within 1 hour of placing your order if you need to make any urgent changes.